Membership Cancellation, Refund & Auto-Renewal Policy
Effective Date: April 28, 2026
This Policy governs membership and prepaid service contracts you enter into with Atlas Biofitness, a “health studio” as defined in the Washington Health Studio Services Act, RCW Chapter 19.142. It is incorporated by reference into your individual membership agreement. In the event of any conflict between your individual membership agreement and this Policy, the provision more favorable to you controls.
1. Statutory Three-Day Right to Cancel
You have the right to cancel your membership agreement and receive a full refund of all amounts paid, for any reason, by delivering written notice of cancellation to us at any time before midnight of the third business day after the date you signed the agreement. The notice does not need to take any particular form and is effective if it indicates your intent to cancel.
BUYER’S RIGHT TO CANCELYou, the buyer, may cancel this contract, without any penalty or obligation, within three (3) business days from the date you sign this contract. To cancel, deliver written notice to: Atlas Biofitness, 6541 Sexton Drive NW, Building D, Olympia, WA 98502, or email
info@atlasbiofitness.net. We will refund all amounts paid within thirty (30) days of receiving your notice.
This notice will appear in 10-point boldface type or larger immediately above the signature line of every membership contract, in compliance with RCW 19.142.040.
2. Cancellation for Relocation, Death, or Disability
In addition to your three-day right to cancel, you (or your estate) may cancel a membership and receive a prorated refund of unused, prepaid services in any of the following circumstances:
- Relocation: You move your residence more than twenty-five (25) miles from any Atlas Biofitness location and from any comparable affiliated facility we may offer in lieu. We may require reasonable proof, such as a utility bill or government-issued document, showing your new address.
- Death: A member dies. We will refund any prepaid amounts for services not yet rendered to the member’s estate.
- Disability: A member becomes physically unable, in the judgment of a licensed physician, to use a substantial portion of the services for at least six (6) months. A physician’s certification may be requested.
- Closure: We close, relocate more than twenty-five (25) miles from your residence, or substantially reduce the services we agreed to provide.
Refunds for these reasons will be issued within thirty (30) days of our receipt of your notice and any reasonable supporting documentation.
3. Cancelling an Ongoing or Month-to-Month Membership
Outside the events described above, you may cancel an ongoing month-to-month membership at any time by giving us at least thirty (30) days’ advance written notice. You will be billed for one final billing cycle following the date we receive your notice, after which no further charges will be assessed. You will continue to have access to the facility through the paid-through date.
4. Cancelling Fixed-Term Contracts
If you signed a fixed-term contract (for example, a six- or twelve-month membership), you remain responsible for the term you agreed to except where you cancel under Section 1 or 2 or where we materially breach. We do not require any single payment that would cover services for more than thirty-six (36) months in advance, and we do not enroll members in contracts longer than thirty-six (36) months, in compliance with RCW 19.142.030.
5. Auto-Renewal Disclosure
Memberships renew automatically until you cancel.
Unless your membership agreement says otherwise, memberships renew automatically on the same billing cycle (typically monthly) at the then-current rate. We will give you advance written notice of any price increase at least thirty (30) days before it takes effect. You may cancel auto-renewal at any time as described in Section 3 without penalty.
To cancel auto-renewal, contact us by email at info@atlasbiofitness.net, by phone at (360) 790-5356, in person at our facility, or through your account on our scheduling platform. We will confirm cancellation in writing.
6. How to Deliver a Cancellation Notice
Written notice may be delivered by:
- Email to info@atlasbiofitness.net.
- U.S. Mail or hand delivery to Atlas Biofitness, 6541 Sexton Drive NW, Building D, Olympia, WA 98502.
- Through your account on our scheduling platform if a self-service cancellation tool is available.
Cancellation is effective on the date you send the notice (postmark date for mail). We will acknowledge receipt of any cancellation request within five (5) business days.
7. Refunds
- Three-day cancellation: Full refund of all amounts paid, within thirty (30) days.
- Cancellation for relocation, death, disability, or closure: Prorated refund of unused, prepaid services, within thirty (30) days.
- Class packs and prepaid sessions: Unused sessions are refundable on a prorated basis. Sessions used are not refundable.
- Refunds are issued to the original payment method when possible.
8. Suspension of Membership (“Freezes”)
You may request to suspend your membership for medical reasons or extended travel by contacting us in writing. The terms of any suspension will be confirmed in writing before taking effect.
9. Surety Bond and Financial Responsibility
To the extent required by RCW 19.142.040 and related Washington Department of Licensing rules, Atlas Biofitness maintains a surety bond or alternative financial security on file with the Washington Department of Licensing. The bond number and the issuer’s contact information are available upon written request.
10. Complaints
If you believe we have not complied with this Policy or with the Washington Health Studio Services Act, you may contact us first to attempt to resolve the issue. You may also file a complaint with the Washington Attorney General’s Office, Consumer Protection Division, at atg.wa.gov/file-complaint.
11. Contact
All cancellation and refund requests should be sent to Atlas Biofitness, Attn: Membership Services, using the contact information at the bottom of this page.
